We answer to the most common questions

FAQ

Company Overview

What is Levac Supply?

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Levac Supply is a premier, family-owned industrial supply company based in Kingston, Ontario, specializing in industrial products, safety equipment, tools, and maintenance supplies for businesses across Eastern Ontario.

What is Levac Supply  history and mission?

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We are proud Kingstonians. As this great city has grown, so too has Levac Supply. From our humble beginnings in an 800 sq ft building on Adelaide Street selling automotive refinishing products to an expanding 13,000 square feet warehouse today with hundreds of product lines and over 20,000 items. Our Brockville branch adds an additional 11,000 sq ft of warehousing allowing us to effectively cover all of Eastern Ontario with local inventory and same day delivery across the region.. Our mission is to provide exceptional value through quality products, customized solutions, and responsive service that helps local businesses operate safely and efficiently.

Who owns and operates Levac Supply?

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Levac Supply is a locally owned and operated family business. The Levac family maintains hands-on involvement in daily operations, ensuring commitment to customer service and community values.

What makes Levac Supply different from other industrial suppliers?

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  • Family-owned business with local decision-making- 60+ years of Eastern Ontario expertise
  • Experienced technical staff and personalized service
  • Extensive local inventory and fast response times
  • Emergency after-hours support
  • Customized solutions and strong supplier relationships
  • Genuine partnership approach rather than transactionalrelationships

Location & Service Area

Where is Levac Supply located??

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  • Kingston: 25 Railway St, Kingston, ON K7K 2L7
  • Brockville: 330 Laurier Blvd, Brockville, ON K6V 7L9

What are your hours of operation?

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Monday to Friday, 7:00 AM to 4:30 PM. Emergency after-hoursservice available for established accounts.

What regions do you serve?

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We serve Eastern Ontario including: Kingston, Brockville,Belleville, Napanee, Smiths Falls, Gananoque, Prince Edward County, Cornwall,Ottawa Valley, Cobourg, and surrounding communities.

What industries do you serve?

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  • Manufacturing and fabrication
  • Construction and contracting
  • Mining and aggregate operations
  • Transportation and logistics
  • Healthcare facilities
  • Educational institutions
  • Government and municipal operations
  • Marine operations
  • Utilities and skilled trades

Products & Inventory

What products do you carry?

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  • Tools & Equipment: Power tools, hand tools, cutting tools, abrasives
  • Safety & PPE: Hard hats, safety glasses, hearing protection, respirators, gloves, fall protection
  • Cutting Tools & Metalworking: Blades, drills, taps, reamers, annular cutters, carbide endmills, hole saws, burrs
  • Fluid Power: Hydraulic hoses and fittings, pneumatic components
  • Fasteners: Structural bolts, machine screws, nuts, washers (standard and metric)
  • Material Handling: Ladders, carts, casters, hoist, pullers, bins, cabinets, storage racks, racking,
  • Maintenance Supplies: Lubricants, adhesives, sealants, chemicals, cleaning supplies
  • Paint : Marking, coating, spray guns
  • Tapes: Industrial tapes, packaging tape, safety and floor, masking
  • Welding & Metalworking: Torches, clamps, cutting tools, welding supplies

Do you break package quantities for smaller needs?

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Yes, we offer flexible ordering and break manufacturer packages for smaller requirements, particularly for contractors and maintenance departments.

What brands do you carry?

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We partner with leading brands including: Milwaukee, WalterSurface Technologies, VSM, 3M, Gray Tools, Ansell, Wikus, Jet, Parker, Gates,IRP, Featherlite, Olfa, and many others. Please take a look at our linecard to review our full list.

Do you sell to individuals or only companies?

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We serve both businesses and individuals. While we specialize in industrial accounts, our showroom welcomes contractors, trades people, farmers, and DIY customers.

Services & Support

How do you help companies reduce downtime?

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  • Maintaining reliable stock levels of critical items
  • Fast delivery and emergency response
  • High-quality tools and consumables
  • Preventive maintenance support

What are the main pain points you solve for customers?

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  • Customized Solution to solve customer pain points
  • Downtime from missing parts (emergency service)- Inventory costs (VMI solutions)
  • Administrative burden (streamlined procurement)
  • Technical challenges (expert support)
  • Compliance risks (certified safety products)
  • Specialized needs (custom sourcing)

How quickly can you source out-of-stock items?**

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  • In-region supplier items: 1-3 business days
  • Ontario-based manufacturers: 3-7 business days
  • Special order/custom items: 2-4 weeks
  • Emergency expediting available when needed

What delivery options do you offer?

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  • Same-day delivery within Kingston for orders placed before 8:00 AM
  • Next-day delivery throughout Eastern Ontario
  • Job-site delivery for construction and industrial projects
  • Scheduled replenishment for industrial accounts
  • Free delivery on orders over $250 within Kingston urban area

Do you offer emergency or after-hours support?

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Yes, we maintain an emergency response protocol for established customers with a dedicated after-hours emergency line.

What procurement support do you offer?

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  • Fast quoting and clear pricing
  • Product recommendations and alternatives
  • Bulk order and contract pricing
  • Purchase order acceptance
  • Electronic ordering and invoicing
  • Vendor-Managed Inventory (VMI) programs

Do you offer training or product demonstrations?

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Yes, we provide:
  • On-site product demonstrations
  • Health & Safety training sessions
  • Tool usage and maintenance training
  • Vendor-led product demonstrations
  • WHMIS compliance resources

Can you source hard-to-find or custom items?

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Yes, sourcing specialty items is one of our strengths. Wehave extensive supplier networks across North America and can locate evenobsolete or custom components.

What inventory management solutions do you offer?

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  • Vendor Managed Inventory (VMI)
  • Bin stocking programs
  • Automated replenishment systems
  • Smart vending machines with real-time tracking
  • Managed cabinet programs

Business Accounts & Pricing

Do I need an account to purchase?

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No account is needed for walk-in purchases. However, business accounts provide benefits including volume pricing, delivery services, credit terms, and dedicated account management.

What payment options do you offer?

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  • All major credit cards (Visa, MasterCard, AmericanExpress)
  • Interac debit
  • Cash and certified cheques
  • E-transfers
  • Approved purchase orders
  • Business account credit terms (subject to approval)

What procurement support do you offer?

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  • Fast quoting and clear pricing
  • Product recommendations and alternatives
  • Bulk order and contract pricing
  • Purchase order acceptance
  • Electronic ordering and invoicing
  • Vendor-Managed Inventory (VMI) programs

What are your payment terms?

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Established business accounts qualify for COD, Net 30, 60, 75 and 90 payment terms (subject to credit approval) with monthly consolidated billing and detailed invoicing.

Do you offer volume discounts or contract pricing?

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Yes, we offer:
  • Tiered volume pricing based on quantity
  • Contract pricing for annual agreements
  • Custom quotes for large projects
  • Competitive pricing for bulk orders

What is your return policy?

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  • Unopened, resalable merchandise: 30 days with original receipt
  • Special orders, custom-cut items, and safety equipment: Non-returnable
  • Defective products: Handled through manufacturer warranty with our assistance

Technical & Compliance

What safety standards do your PPE products meet?

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All PPE meets Canadian and applicable standards including CSA, ANSI, and NIOSH certifications. We ensure proper certification markings and provide documentation for safety audits.

How do you ensure product quality?

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  • Partnering with reputable manufacturers
  • Verifying all products meet relevant standards
  • Regular supplier audits
  • Proper storage conditions
  • Complete Safety Data Sheets for all chemical products

What WHMIS compliance support do you offer?

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  • WHMIS-compliant labeling
  • Safety Data Sheet (SDS) documentation
  • Product segregation guidance
  • Training resources and compliance support

Digital & Contact

How can I contact Levac Supply?

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All PPE meets Canadian and applicable standards including CSA, ANSI, and NIOSH certifications. We ensure proper certification markings and provide documentation for safety audits.
  • Phone: 613-546-6663 (Kingston) and 613-345-1991 (Brockville)
  • Email: info@levacsupply.com
  • Website: levacsupply.com
  • Proper storage conditions
  • In Person: 25 Railway St, Kingston or 330 Laurier Blvd, Brockville

Do you have an online catalogue?

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Yes, we have a searchable online catalogue at eshop.levacsupply.com, though not every item is listed online. For specialized needs, we recommend calling for expert assistance.

Can I order online?

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While we focus on personalized service through direct contact, customers can browse products and submit inquiries for quoting through our e-catalogue. We're developing enhanced e-commerce capabilities.

Facility & Accessibility

What parking is available at your Kingston or Brockville  locations?

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Ample free parking including accessible spaces, loading zones, and truck/trailer parking. Our loading dock accommodates commercial vehicles.

Are your facilities accessible?

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Yes, both of our branches in Kingston and Brockville are fully accessible withstep-free entrance, accessible washrooms, wide aisles, and staff trained to assist customers with mobility needs.